Contact information

Contact Information

Last Updated: January 15, 2025

Customer Service

Primary Contact Methods

Email: hello@skncove.com
Phone/WhatsApp: +8801889787049
Business Hours: 9:00 AM - 6:00 PM (Saturday to Thursday)
Closed: Fridays and public holidays

Response Guarantees

  • WhatsApp Messages: Immediate response during business hours
  • Email Inquiries: Within 24 hours on business days
  • Phone Calls: Live support during business hours
  • Emergency Issues: 48-hour maximum response via WhatsApp

Support Categories

Order Support

  • Order status and tracking inquiries
  • Payment confirmation and processing
  • Delivery scheduling and address changes
  • Invoice and receipt requests

Best Contact Method: WhatsApp for fastest response

Product Information

  • Product specifications and usage instructions
  • Ingredient lists and material information
  • Compatibility with different skin types
  • Bulk order and wholesale inquiries

Best Contact Method: Email for detailed product information

Technical Support

  • Website navigation assistance
  • Account access and password reset
  • Checkout and payment issues
  • Mobile app support (when available)

Best Contact Method: Email with screenshot attachments

Returns and Exchanges

  • Return authorization requests
  • Refund status inquiries
  • Exchange processing
  • Damaged product reports

Best Contact Method: Email with order number and photos

Business Information

Company Details

Legal Name: SknCove Bangladesh
Business Type: E-commerce/Online Retail
Registration: Licensed business operating in Bangladesh
Tax ID: [Business registration number - to be updated]

Operational Model

  • Online Only: No physical retail locations
  • Direct to Consumer: Factory to customer shipping
  • Customer Service: Remote support team
  • Warehouse: Centralized fulfillment center

Quality Assurance Contact

Product Quality Issues

For defective products, manufacturing issues, or quality concerns:

  • Direct Email: hello@skncove.com (Subject: Quality Issue)
  • WhatsApp: +8801889787049
  • Required Information: Order number, product photos, detailed description

Feedback and Suggestions

We welcome customer feedback for continuous improvement:

  • Email: hello@skncove.com (Subject: Feedback)
  • Response Time: 48 hours for feedback acknowledgment

Emergency Contact

Urgent Situations

For time-sensitive issues requiring immediate attention:

  • WhatsApp Only: +8801889787049
  • Available: 24/7 for genuine emergencies
  • Definition of Emergency: Severe allergic reactions, delivery theft, payment fraud

Non-Emergency Issues

Please use standard contact methods during business hours for:

  • General product questions
  • Routine order inquiries
  • Standard returns and exchanges
  • Website feedback

Social Media Contact

Official Channels

  • Facebook: https://www.facebook.com/profile.php?id=61578236117055
  • Instagram: @skn.cove
  • TikTok: Coming soon

Social Media Support

  • Response Time: 4-6 hours during business days
  • Best For: General inquiries and product information
  • Not Suitable For: Order-specific issues or personal information

Partnership and Business Inquiries

Wholesale and Bulk Orders

  • Email: hello@skncove.com (Subject: Wholesale Inquiry)
  • Minimum Order: 50+ units
  • Response Time: 48 hours for partnership inquiries

Influencer Collaborations

  • Email: hello@skncove.com (Subject: Collaboration)
  • Requirements: Minimum 5K followers, Bangladesh-based
  • Portfolio: Include media kit and engagement statistics

Media and Press

  • Email: hello@skncove.com (Subject: Media Inquiry)
  • Response Time: 24 hours for verified media outlets

Complaint Resolution

Formal Complaints

For unresolved issues requiring escalated attention:

  1. Initial contact through standard channels
  2. Allow 48 hours for initial response
  3. If unsatisfied, request escalation to management
  4. Final resort: Formal written complaint via email

External Mediation

If internal resolution unsuccessful:

  • Consumer Rights Commission: Bangladesh consumer protection authority
  • E-commerce Association of Bangladesh (e-CAB): Industry mediation
  • Bangladesh Bank: For payment-related disputes

Accessibility Support

Special Assistance

  • Vision Impaired: Phone support preferred over text
  • Hearing Impaired: Email and WhatsApp text messaging
  • Language Support: Bengali and English available
  • Technical Assistance: Step-by-step guidance for online ordering

Security and Privacy

Secure Communication

  • Verified Contacts: Only official email and phone number listed above
  • Data Protection: All communications encrypted and confidential
  • Identity Verification: May require order details for account access
  • Privacy Policy: Available at skncove.com/privacy-policy

Fraud Prevention

Warning: SknCove will never:

  • Request passwords or sensitive information via phone
  • Ask for payment outside official website
  • Guarantee unrealistic results or medical claims
  • Pressure customers into immediate purchases

Mailing Address

Note: SknCove operates as an online-only business with no physical store locations or walk-in customer service. All support provided remotely through digital channels listed above.

For legal correspondence or formal documents: SknCove Bangladesh
Online Business Operations
Email: hello@skncove.com
Phone: +8801889787049

Physical address available upon request for verified legal or business purposes only.