Terms of service

Terms of Service

Last Updated: January 15, 2025

Agreement to Terms

By accessing and using the SknCove website or purchasing our products, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our website or services.

About SknCove

SknCove is a Bangladeshi e-commerce business specializing in premium skincare exfoliation tools. We operate exclusively online with no physical retail locations.

Product Information and Availability

Product Descriptions

  • All product information is provided for general guidance only
  • We strive for accuracy but cannot guarantee complete precision of all details
  • Product colors may vary slightly from website images due to display settings
  • Results may vary between individuals based on skin type and usage

Availability and Pricing

  • All products are subject to availability
  • Prices are subject to change without prior notice
  • Promotional offers are time-limited and subject to terms specified at time of offer
  • We reserve the right to limit quantities purchased per customer

Product Disclaimer

  • SknCove products are for external use only
  • Not recommended for children under 12 years of age
  • Discontinue use immediately if skin irritation occurs
  • Consult a dermatologist if you have sensitive skin or existing skin conditions

Ordering and Payment

Order Acceptance

  • All orders are subject to acceptance by SknCove
  • We reserve the right to refuse or cancel orders at our discretion
  • Order confirmation does not guarantee product availability
  • We may contact you to verify order details before processing

Payment Terms

  • Payment is required before product shipment
  • Accepted payment methods: bKash, Nagad, bank transfer, cash on delivery
  • Cash on delivery orders may require verification calls
  • Failed payments may result in automatic order cancellation

Order Modifications

  • Orders cannot be modified once processing has begun
  • Cancellations may be possible within 2 hours of order placement
  • Contact customer service immediately for urgent changes

User Conduct and Responsibilities

Account Information

  • Customers must provide accurate and complete information
  • You are responsible for maintaining the confidentiality of your account
  • Notify us immediately of any unauthorized use of your account
  • False information may result in order cancellation

Prohibited Activities

  • Using our website for illegal or unauthorized purposes
  • Interfering with website security or functionality
  • Submitting false reviews or testimonials
  • Harassing or abusing our customer service representatives
  • Attempting to reverse engineer or copy our website

Age Requirements

  • Users must be at least 18 years old to make purchases
  • Minors may use our website under parental supervision only

Intellectual Property Rights

SknCove Content

  • All website content, including text, images, logos, and designs, is owned by SknCove
  • Content is protected by copyright, trademark, and other intellectual property laws
  • Unauthorized use, reproduction, or distribution is strictly prohibited

User-Generated Content

  • Reviews, photos, and feedback submitted by users may be used by SknCove for marketing
  • By submitting content, you grant us unlimited rights to use, modify, and distribute it
  • You warrant that submitted content does not violate any third-party rights

Limitation of Liability

Product Use

  • SknCove is not liable for skin reactions, allergies, or adverse effects from product use
  • Users assume full responsibility for product compatibility with their skin
  • We recommend patch testing before full product use

Website and Services

  • Our website is provided "as is" without warranties of any kind
  • We do not guarantee uninterrupted or error-free website operation
  • SknCove is not liable for technical issues, data loss, or service interruptions

Damages

  • Our total liability is limited to the purchase price of products ordered
  • We are not liable for indirect, incidental, or consequential damages
  • This limitation applies regardless of the legal theory of liability

Indemnification

You agree to defend, indemnify, and hold harmless SknCove, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:

  • Your use of our products or website
  • Your violation of these Terms
  • Your violation of any rights of another person or entity

Shipping and Delivery

Delivery Commitment

  • Delivery timeframes are estimates, not guarantees
  • We are not liable for delays caused by courier services or circumstances beyond our control
  • Risk of loss transfers to customer upon delivery

Failed Deliveries

  • Customer must be available at specified delivery address
  • Failed delivery attempts may result in return to sender
  • Reshipment requires customer to pay additional shipping costs

Termination

By SknCove

  • We may terminate or suspend access to our website at any time
  • Termination may occur for violation of these Terms or illegal activity
  • Upon termination, your right to use our website ceases immediately

By Customer

  • You may stop using our website at any time
  • Outstanding orders and payments remain subject to these Terms

Modifications to Terms

  • We reserve the right to modify these Terms at any time
  • Changes are effective immediately upon posting on our website
  • Continued use of our services constitutes acceptance of modified Terms
  • Material changes will be communicated via email when possible

Dispute Resolution

Governing Law

  • These Terms are governed by the laws of Bangladesh
  • Any disputes will be resolved in accordance with Bangladesh legal system

Resolution Process

  • We encourage customers to contact us directly to resolve disputes
  • Formal complaints may be filed with relevant consumer protection authorities
  • Legal proceedings must be initiated within one year of the dispute arising

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.

Entire Agreement

These Terms, along with our Privacy Policy and Return Policy, constitute the entire agreement between you and SknCove regarding use of our website and services.

Contact Information

For questions regarding these Terms of Service:

SknCove Legal Department

  • Email: hello@skncove.com
  • Phone/WhatsApp: +8801889787049
  • Business Hours: 9 AM - 6 PM (Saturday to Thursday)

Acknowledgment

By using our website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.