Shipping Policy

Last Updated: January 15, 2025

Shipping Coverage

Delivery Areas

• We provide shipping services throughout Bangladesh
• Urban and rural areas covered through our courier network
• International shipping is not currently available

Service Areas

• Dhaka Metro: Same-day and next-day delivery options
• Major Cities: Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur
• Other Areas: All districts and upazilas covered

Shipping Costs and Thresholds

Free Shipping Eligibility

• Free shipping on all orders over ৳1,000
• Free shipping threshold subject to change based on operational requirements
• Promotional free shipping offers may have different thresholds

Standard Shipping Rates

• Inside Dhaka: ৳60
• Outside Dhaka: ৳100
• Same-day delivery (Dhaka only): ৳150
• Cash on Delivery fee: Additional ৳20 on all COD orders

Rate Adjustments

• Shipping rates may be adjusted based on fuel costs, courier charges, and operational expenses
• Rate changes will be communicated on our website and social media
• Existing orders will not be affected by rate changes

Delivery Timeframes

Processing Time

• Order Processing: 24-48 hours (excluding weekends and holidays)
• Verification Calls: May extend processing time for COD orders
• Holiday Periods: Processing may take 48-72 hours during Eid, Puja, and national holidays

Delivery Times

• Dhaka Same-day: Orders placed before 12:00 PM, delivered same day
• Dhaka Standard: 1-2 business days
• Major Cities: 2-3 business days
• Other Areas: 3-5 business days

Important Notes

• Delivery times are estimates, not guarantees
• Weather conditions, political situations, and courier capacity may cause delays
• Rural and remote areas may require additional delivery time

Courier Partners

Authorized Couriers

• Pathao Courier: Primary partner for Dhaka and major cities
• RedX: Secondary partner for nationwide coverage
• Steadfast Courier: Backup partner for specialized deliveries

Tracking Information

• Tracking numbers provided when available from courier partners
• SMS notifications sent for order dispatch and delivery updates
• Customer can contact courier directly for detailed tracking

Delivery Requirements

Address Information

• Complete and accurate delivery address required
• Contact phone number mandatory for successful delivery
• Landmark references recommended for faster location

Recipient Availability

• Recipient or authorized person must be available during delivery hours
• Delivery hours: 9:00 AM - 7:00 PM (may vary by courier)
• Alternative contact person information helpful for smooth delivery

Delivery Attempts

• First Attempt: Standard delivery during business hours
• Second Attempt: Follow-up attempt within 24-48 hours
• Third Attempt: Final attempt before return to sender
• Customer contacted before each delivery attempt

Failed Delivery Process

Customer Responsibility

• Ensure availability during estimated delivery timeframe
• Provide accurate contact information for delivery coordination
• Respond promptly to courier calls and messages

Return to Sender

• Orders returned to sender after 3 failed delivery attempts
• Customer responsible for reshipment costs
• Refund processed minus original shipping charges for unclaimed orders

Address Change Requests

• Address changes after shipment incur additional ৳50 fee
• Changes must be requested within 6 hours of dispatch
• Not all address changes are possible once courier pickup completed

Cash on Delivery (COD)

COD Eligibility

• Available for all orders within Bangladesh
• Verification call required for orders over ৳2,000
• First-time customers may require additional verification

COD Process

• Customer pays exact order amount to courier upon delivery
• No change provided - exact amount required
• COD fee of ৳20 added to total order value

COD Limitations

• Orders may be cancelled if customer unavailable for verification
• Repeated COD cancellations may result in COD privileges suspension
• Only Bangladesh Taka accepted for COD payments

Special Circumstances

Weather and Natural Events

• Delivery may be suspended during severe weather conditions
• Cyclones, floods, and other natural disasters may cause significant delays
• Customer safety prioritized over delivery timelines

Political and Security Situations

• Delivery suspended in areas under curfew or security restrictions
• Hartal and bandh days may affect delivery schedules
• Alternative delivery arrangements made when possible

Festival and Holiday Periods

• Extended processing and delivery times during major festivals
• Courier services may be limited during Eid holidays
• Advanced notice provided for holiday schedule changes

Damaged or Lost Packages

Reporting Requirements

• Damaged packages must be reported within 24 hours of delivery
• Lost packages reported within 48 hours of expected delivery
• Photographic evidence required for damage claims

Resolution Process

• Investigation conducted with courier partner
• Replacement or refund provided for confirmed courier-related issues
• Timeline for resolution: 3-7 business days

International Shipping

Currently, SknCove does not offer international shipping. We focus exclusively on serving customers within Bangladesh to ensure optimal service quality and delivery reliability.

Policy Updates

Modification Rights

• SknCove reserves the right to modify shipping policies at any time
• Changes effective immediately upon website posting
• Customers notified of significant changes via email and social media

Seasonal Adjustments

• Shipping costs and delivery times may be adjusted during peak seasons
• Holiday surcharges may apply during festival periods
• Advance notice provided for temporary policy changes

Contact Information

For shipping-related inquiries:

SknCove Shipping Support

• Email: hello@skncove.com
• Phone/WhatsApp: +8801889787049
• Business Hours: 9 AM - 6 PM (Saturday to Thursday)
• Emergency Contact: Available via WhatsApp for urgent delivery issues

Disclaimer

SknCove partners with third-party courier services for delivery. While we strive to ensure timely and safe delivery, we cannot be held responsible for delays or issues entirely beyond our control, including but not limited to natural disasters, political unrest, or courier service limitations.