Privacy policy

Privacy Policy

Last Updated: January 15, 2025

Introduction

SknCove ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

Information We Collect

Personal Information

  • Contact Details: Name, email address, phone number, delivery address
  • Payment Information: Payment method details (processed securely through third-party providers)
  • Order Information: Purchase history, product preferences, order status
  • Communication Records: Customer service inquiries, reviews, feedback

Automatically Collected Information

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent on site, referral sources
  • Cookies: Small data files stored on your device for site functionality
  • Location Data: General geographic location based on IP address

How We Use Your Information

Order Processing and Fulfillment

  • Processing and completing your orders
  • Communicating order status and delivery updates
  • Handling payments and preventing fraudulent transactions
  • Managing returns, exchanges, and customer service inquiries

Marketing and Communication

  • Sending promotional emails about new products and offers (with your consent)
  • Providing customer support and responding to inquiries
  • Conducting customer satisfaction surveys
  • Personalizing your shopping experience

Business Operations

  • Analyzing website usage to improve our services
  • Maintaining security and preventing fraud
  • Complying with legal obligations and regulations
  • Protecting our rights and enforcing our terms of service

Information Sharing and Disclosure

Third-Party Service Providers

We share your information with trusted partners who assist us in:

  • Shipping Companies: Pathao, RedX, Steadfast for order delivery
  • Payment Processors: For secure payment processing (bKash, Nagad, banks)
  • Website Analytics: To understand site usage and improve performance
  • Customer Support: Tools to provide better service

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Investigate or prevent fraudulent activities
  • Enforce our terms of service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity with the same privacy protections.

Data Security

Protection Measures

  • Secure Socket Layer (SSL) encryption for data transmission
  • Restricted access to personal information on a need-to-know basis
  • Regular security assessments and updates
  • Secure storage of customer data

Payment Security

  • We do not store complete credit card or payment information
  • Payment processing handled by certified third-party providers
  • PCI DSS compliance for payment security standards

Your Privacy Rights

Access and Control

  • Access: Request copies of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data (subject to legal requirements)
  • Portability: Receive your data in a commonly used format

Marketing Preferences

  • Opt-out of promotional emails at any time
  • Unsubscribe links provided in all marketing emails
  • Contact us directly to update communication preferences

Cookie Management

  • Disable cookies through your browser settings
  • Note that some site functionality may be limited without cookies

Data Retention

Retention Periods

  • Order Information: Retained for 3 years for accounting and legal purposes
  • Customer Accounts: Retained while account is active plus 1 year
  • Marketing Data: Retained until you opt-out or request deletion
  • Legal Requirements: Some data retained as required by Bangladesh law

International Data Transfers

Currently, SknCove operates solely within Bangladesh. Should we expand internationally, we will ensure appropriate safeguards for any cross-border data transfers.

Children's Privacy

Our products and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending email notifications for significant changes
  • Updating the "Last Updated" date at the top of this policy

Continued use of our services after policy changes constitutes acceptance of the revised terms.

Contact Information

For questions about this Privacy Policy or your personal information:

SknCove Customer Privacy Team

  • Email: hello@skncove.com
  • Phone/WhatsApp: +8801889787049
  • Response Time: Within 48 hours for privacy-related inquiries

Governing Law

This Privacy Policy is governed by the laws of Bangladesh, including the Digital Security Act 2018 and other applicable privacy regulations.

Consent

By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.